Crafted with authenticity
Each bottle is distilled in small batches, honoring Portuguese terroir and family techniques perfected over generations.
About Palmanhac
Tradition, craft, and a modern sip of Portugal
Palmanhac is the online home of KARMUXILON LDA, a family-run distillery launched in 2020. We pair heritage recipes with innovation to bottle liqueurs and brandies with soul.
Contact Us
Phone / WhatsApp
(+351) 964 690 254Service hours
Monday to Friday, 9:00 AM – 6:00 PM
Responsible sourcing
We nurture close relationships with growers and artisans, selecting ingredients that elevate aroma, texture, and flavor.
Celebrating moments
From gifting to gatherings, Palmanhac spirits are designed to be shared, savored, and remembered.
Frequently Asked Questions
Answers to the most common questions from our community.
1. General Information
What is the Palmanhac online store?
The Palmanhac online store belongs to KARMUXILON LDA, a family-run company founded in 2020, combining tradition and innovation.
Customers can purchase handcrafted liqueurs and brandies, internationally recognized for their quality and authenticity.
How can I contact you?
You can contact us by email at info@palmanhac-shop.pt or by phone/WhatsApp at (+351) 964 690 254.
We are available Monday to Friday, from 9:00 AM to 6:00 PM.
Do prices include VAT?
Yes. All prices are shown in euros (€) and include VAT at the legal rate in force, as well as the corresponding excise duty (IEC).
2. Account and Personal Data
Do I need to create an account to make a purchase?
No, creating an account is not mandatory. However, registration makes future purchases faster and allows you to easily track your orders.
How can I edit or delete my account?
To delete your account, please send an email to info@palmanhac-shop.pt from your registered address requesting deletion.
To update your details or password, access your personal area ("My Account") and edit the desired information.
Are my personal data safe?
Yes. Protecting your data is a top priority for Palmanhac.
Our database is properly registered with the Comissão Nacional de Proteção de Dados (CNPD), and all communication between your device and our website uses HTTPS and SSL security standards to ensure confidentiality and protection.
3. Orders and Payments
How can I place an order on the Palmanhac online store?
It's very simple:
- Add your desired products to the cart.
- Review your cart by clicking the icon at the top right.
- On the "Cart" page, select "Checkout."
- Fill in your billing and shipping details.
- Choose your preferred payment method and complete the order.
After the payment is confirmed, you'll receive an email with order confirmation, and your package will be processed and shipped.
Can I change or cancel my order?
Yes. To change or cancel an order, please contact us by email (palmanhac@gmail.com) or phone/WhatsApp (964 690 254) on business days between 9:00 AM and 6:00 PM.
Orders can only be canceled if they have not yet been shipped.
Can I send an order as a gift?
Yes. At checkout, select the option "Ship to a different address" and provide the recipient's details.
The gift will be sent without an invoice and without price tags.
Which payment methods are accepted?
We accept credit and debit cards (Visa, MasterCard, Maestro), MB Way, MultiBanco and bank transfer.
If you choose bank transfer, you will receive the necessary bank details by email.
Are there any additional fees?
No. The total amount includes the product price and shipping costs (if applicable).
How are refunds handled in case of returns?
In accordance with Decree-Law No. 24/2014, customers may return products within 14 days of receipt.
Please contact us by email (palmanhac@gmail.com) to start the return process.
Products must be returned in perfect condition and in their original packaging.
Refunds are processed within 30 days after the returned items are received and verified.
4. Shipping and Delivery
Which countries do you ship to?
Currently, we ship to mainland Portugal and Spain.
For other international orders, please contact us at info@palmanhac-shop.pt to check the possibility of shipping.
Which courier companies do you work with?
We work with GLS, ensuring safe and reliable deliveries.
What is the average delivery time?
The usual delivery time is 1 to 4 business days after payment confirmation.
Deliveries to Spain may take slightly longer depending on logistics and customs handling.
Delays may occur due to courier issues or external factors beyond Palmanhac's control.
What are the shipping costs?
- €6.00 — 1 to 2 bottles
- €8.00 — 3 or more bottles
- Free shipping — for orders over €60.00
When will my order be shipped?
Orders are shipped after payment confirmation.
Processing and dispatch generally take 1 business day.
What should I do if the package is damaged or wet?
If you notice damage at the time of delivery, please refuse the package and contact us immediately.
Send an email to palmanhac@gmail.com or call 964 690 254 (business days, 9:00 AM – 6:00 PM).
What happens if a bottle breaks during transport?
If breakage occurs before delivery, a replacement order will be sent at no extra cost.
If you notice damage after delivery, contact us immediately to arrange a replacement.
6. Privacy Policy
What does the Palmanhac privacy policy cover?
Palmanhac respects every visitor's privacy and processes data according to the GDPR (EU Regulation 2016/679).
You can browse palmanhac-shop.pt without providing personal data, and we only request information when strictly necessary to process orders, contact requests, or newsletter subscriptions.
This policy applies solely to palmanhac-shop.pt and not to external sites mentioned via links.
What personal data can Palmanhac collect?
Personal data refers to information that can identify you, such as name, address, phone, email, tax number, birth date, and purchase preferences.
We do not collect sensitive data, and whenever you provide information voluntarily we treat it as clear and informed consent.
Depending on the service requested we may collect:
- name, billing and shipping address, and country;
- email and phone number;
- tax ID and date of birth when invoicing requires it;
- order history and communication records.
Who is responsible for data processing and how can I reach Palmanhac?
Palmanhac (palmanhac-shop.pt) is the controller responsible for processing your data and for ensuring appropriate security measures.
For any privacy questions or to exercise your rights, contact info@palmanhac-shop.pt.
Why is personal data processed?
Data is used exclusively for:
- processing and shipping orders;
- issuing invoices and complying with legal obligations;
- managing customer accounts and providing support;
- handling complaints and internal statistics;
- sending updates, newsletters, or campaigns when you grant consent.
You may opt out of marketing communications at any time.
How long is data stored?
Data is kept only for as long as necessary to fulfill the purpose for which it was collected or for the period required by law (such as tax obligations).
You may request deletion of your personal data at any time by emailing info@palmanhac-shop.pt.
Is data shared with third parties?
Palmanhac only shares data with trusted partners when strictly necessary—for example with shipping companies, payment processors, or IT service providers.
All partners comply with GDPR requirements, guarantee confidentiality, and data is never sold or misused for commercial purposes.
How are cookies and policy updates managed?
palmanhac-shop.pt uses cookies only to ensure correct website operation, remember preferences, and generate anonymized statistics.
You can disable cookies in your browser settings, though some features may be limited.
Palmanhac may update this Privacy Policy at any time and updates will always be published on this page, so please review it periodically.
Shipping & Returns
Practical details for deliveries, returns, and product care.
Shipping
Deliveries are made between 8:00 AM and 6:00 PM on business days only.
Delivery times may vary due to weekends, public holidays, weather conditions, or national holidays.
If the courier attempts delivery and the customer is unavailable, a new delivery attempt will be scheduled.
After the purchase is confirmed, the customer will receive a confirmation email with the details of the items purchased and a tracking number to monitor the delivery status.
The average delivery time within mainland Portugal is 24 to 48 hours after dispatch.
Delivery costs
- €6 for 1 or 2 bottles
- €8 for 3 or more bottles
- Free delivery for orders over €60
Palmanhac uses secure, custom packaging designed to ensure the integrity of products during transit.
Returns
In accordance with Decree-Law No. 24/2014, dated February 14, customers have the right to return products within 14 days from the date of receipt.
Bottles must be returned in the same condition in which they were received — unopened, undamaged, and in the original packaging.
Palmanhac reserves the right to refuse products that do not meet these conditions.
Exceptions
- Opened products or products with broken security seals
- Alcoholic beverages considered perishable
Need assistance?
- If the product is defective, damaged during shipping, or sent incorrectly, Palmanhac will provide a full replacement or refund.
- Return requests should be sent to info@palmanhac-shop.pt or +351 964 690 254 (business days, 9:00 AM – 6:00 PM).
- Refunds will be processed within a maximum of 30 days after receipt and verification of the returned item.
- If the order arrives in unsuitable condition, photograph the item and the back label (where the seal is visible) and email the images so we can arrange collection and replacement.